What Our Legal Terms Actually Cover
Our legal terms set out the rules that govern your account from the moment you open it. They cover how we process transactions made through DANA, OVO, and GoPay — including what happens when a deposit is pending, when a withdrawal request moves into verification, and
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when a reversal is triggered by a failed check. Your account wallet is subject to the same conditions regardless of which e-wallet you link. We do not override local law; where Indonesian law sets a standard, our terms defer to it. Account eligibility is determined by
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your region and is only available where local law permits. Jurisdiction-specific conditions are noted where they apply, and we flag when a rule differs across eligible regions. If our terms change materially, we post a notice before the updated version takes effect. Continuing to use your
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account after that date counts as acceptance. You can request a copy of the version you accepted at the time of account creation — reach out through the support channel listed in the section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.